AML Policy
DOTExchange.io assesses exchange activity using a risk-based review process. A standard order can begin without registration, while a particular transaction can require further information before processing continues.
Activity Covered by This Policy
The review concerns the cryptocurrency order, its payment evidence and any issue affecting whether it can proceed. It can involve the deposit, receiving destination, transaction history or information provided during the case.
The service must not be used for money laundering, terrorist financing, fraud, stolen funds, sanctions evasion or other unlawful activity. Restrictions applicable to the service or an involved execution provider can also affect whether an order is eligible.
The presence of a transaction in a public explorer does not by itself resolve every review question. The team may need to understand the activity associated with the payment and the evidence relevant to it.
Reasons an Order May Need Additional Review
Review can be triggered by a material inconsistency in order information, suspicious transaction activity, exposure to reported stolen funds, a sanctions concern or a requirement from an involved provider. The purpose is to assess the specific issue rather than assume that every unusual transaction has the same explanation.
For example, an amount or source that differs from the stated payment can require clarification. Evidence that resolves one mismatch may not answer a separate concern about the origin of funds.
An ordinary delay in blockchain confirmations is a processing issue, not automatically a compliance conclusion. Read the order’s current instructions and any case-specific request to identify what is actually pending.
Information That May Be Requested
A relevant request can concern identity, account control, transaction purpose or source of funds. The scope should be connected to the concern and proportionate to the assessment.
Examples of useful evidence can include a public transaction reference, a withdrawal record from the sending platform or a document explaining the relevant source. Follow the instructions for your case instead of sending unrelated personal or financial records.
Identity documents should be provided only when requested through the collection method supplied for that review. Never send a recovery phrase, private key or wallet password, and do not authorize remote wallet control.
The Privacy Policy describes how order information, correspondence and review evidence are handled.
What Can Happen During and After Review
Processing may be paused while the team assesses the case or waits for necessary information. The order’s next action depends on the payment stage, the evidence and the restrictions that apply.
Possible outcomes include:
- Continuing an eligible exchange after the concern is resolved.
- Requesting further relevant information.
- Declining further processing when the order cannot proceed.
- Assessing whether a return is supported and permitted.
- Maintaining a restriction where an applicable requirement prevents release.
A review does not guarantee an immediate payout or a refund. A return must be possible for the relevant asset and network, go to an appropriate verified destination and comply with any applicable restriction.
Where a return is available, its amount and relevant charges should be explained before it is processed. Do not make an additional “unlock” payment to someone claiming that a review can be bypassed.
Records and Required Cooperation
Relevant order information and review records may need to be retained to explain the outcome, resolve a dispute or meet applicable record duties. Access and disclosure should remain connected to the relevant purpose.
A valid legal requirement can require the service to provide information or restrict an action. The handling of a case depends on the requirements that actually apply to the service, involved providers and transaction.
Contact the Review Team
Email [email protected] with the order ID and any existing case reference. Keep the conversation in the same thread and identify which request or outcome you need clarified.
For an ordinary quote, deposit or payout question, use the exchange support channels. Support can identify the relevant stage, while a review can require a separate assessment and has no fixed completion time promised by the general support reply target.